Access your account to change settings and preferences. You can also change your billing and shipping addresses here.
Ensure that all your orders are correct and scheduled to be delivered on time. Check their status and update us on any changes here.
Access and download all of our product templates to ensure that your checkout process is quick and painless. If there are any issues
please contact our customer service department
We have templates available outlining how to set up your files properly.
Don’t need to delete any layers on our templates. Please do not put anything that needs to be printed on these layers.
Place art on “Artwork” layer.
If there is a custom shape to be cut out, create a new “Dieline” or “CutContour” layer and place path in this layer.
Place this layer on top on “Artwork” layer.
Make a spot colour swatch (does not matter what colour it is), and name it “CutContour”.
Center-Stroke the path with “CutContour” spot colour.
Convert RGB to CMYK.
Embed all colour profiles.
Spot colours will be converted to CMYK during production.
Please inform us if colour matching service is needed.
Please check for overprint by (screen cap): separations preview > overprint preview.
Follow templates for bleed for turn key items
Custom shapes, please add .25” bleed around the dieline
0.5” in for everything else
Can approve / reject
Can upload artwork if rejected
Can communicate with our reps
If nothing shows up on the proof, that means layering issue.
Can see pre-flight errors
Panel proofs will be in supporting files tab
GRAPHIC TURN AROUND TIMES
Most graphic turn around times are between three (3) to five (5) business days. These times are based on the day of final artwork
approval not on the day the order was placed. Certain products that require more attention (Air Display Hanging Fabric Signs, and Custom
Canopy Tents) are subject to longer lead times upon final artwork approval. If you have any questions or concerns please feel free
to contact our customer service department at 416-493-8888 between the hours of 8am-530pm, Monday - Friday.
*Please note that our production hours are Monday - Friday 8am-530pm. If your order is placed over the weekend it will be subject to longer lead times. Your order will be put into priority sequence to be completed as soon as possible during production hours.*
All rush orders are subject to an added fee. These fees are determined by individual product and will be shown on the checkout page. If you have any questions or concerns regarding our rush fees turn around times please contact our
customer service department at 416-493-8888 between the hours of 8am-530pm, Monday - Friday.
Terms & Conditions
Due to the agreement between IAC and the AutoTrim franchise, we will only be offering payment by credit terms at this time. We will only be accepting payment in Canadian Dollars (CAD). If you have any questions or concerns regarding your payment method please contact our customer service department at 416-493-8888 between the hours of 8am-530pm, Monday - Friday.
Taxes are calculated automatically based on postal code of the billing address. The calculation is done at the checkout level of the website. If you have any questions or concerns about the tax rate that was generated with your order please contact our customer service department at 416-493-8888 between the hours of 8am-530pm, Monday - Friday
We run promotions periodically that will require a coupon code in order to receive the discount. All promotions are subject to terms that will be clearly labeled on the medium in which you received the code. Discount are applied at the checkout stage of your shopping experience. Discount are subject to expiry and will be invalid immediately after the specified date. Please read the fine print carefully before using you discount. If you have any questions or concerns please contact our customer service department at 416-493-8888 between the hours of 8am-530pm, Monday-Friday.
IAC Go Visual does not accept any return requests due to artwork issues. All artwork is final sale so please take the time to carefully check all artwork proofs before approval to ensure that your product is delivered correctly. If there are any issues with the graphic that are non artwork related and are the fault of our production process (eg. printer issues such as head hits) IAC Go Visual will need to inspect the graphic to determine the cause. If our team determines that we are indeed at fault we will contact you to ensure that your needs are met. Any returns that are hardware realted will need to be reported within 48 hours of receiving the product. If this time frame is met IAC Go Visual will ask that you return the product with all originally provided parts (not including graphic) for an inspection by our team. If it is determined that the hardware was in fact faulty, IAC Go Visual will contact you to determine next steps (eg. hardware replacement or refund). If you have any questions or concerns regarding your return please contact our customer service department at 416-493-8888 or email@example.com between the hours of 8:30am-530pm, Monday - Friday.
Warranties are handled on a case by case basis. At this time IAC Go Visual does not offer a standard warranty for all of our products. If you need to start a warranty claim please contact our customer service department at 416-493-8888 or firstname.lastname@example.org between the hours of 8:30am-530pm, Monday - Friday .
If you have any concerns about the functionality of our website, or if you are unable to complete and order
please report the problem using the link below.
Report A Problem